Ticketing Terms & Conditons
Last updated: 17 September 2025
Welcome to the official ticketing site for OZ: The Cirque Experience, a live theatrical production presented by the Alex Theatre, St Kilda. These Terms and Conditions govern your use of this website and your purchase of tickets to the event.
By accessing this site or purchasing a ticket, you agree to the following terms:
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1. About the Event
OZ: The Cirque Experience is an original live performance produced and presented by the Alex Theatre, blending circus, cabaret, and theatrical storytelling inspired by the World of Oz. This event is staged and operated at The Alex Theatre, St Kilda (Melbourne, VIC).
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2. Official Ticket Sellers
Tickets to OZ: The Cirque Experience are available exclusively through the following official ticketing platforms:
• 🎟 Alex Tickets — tickets.alextheatre.au
• 🎟 Ticket Fairy — www.ticketfairy.com
⚠ IMPORTANT:
Tickets purchased through unauthorised platforms, resale sites, or scalping marketplaces may be invalid, overpriced, or cancelled without notice. The Alex Theatre does not accept responsibility for tickets not purchased via the official sellers listed above.
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3. Ticket Pricing & Fees
All ticket prices are set by the event organiser (The Alex Theatre) and may vary depending on seat category, session time, and demand. Ticketing platforms may charge:
• Booking and transaction fees
• Credit card surcharges
• Venue facility or restoration levies
Pricing transparency is provided at checkout via each authorised ticketing partner. No hidden fees are added by the event organisers.
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4. Refunds, Cancellations & Exchanges
All ticket sales are final. Tickets are non-refundable except as required by the Australian Consumer Law.
Refunds will only be issued:
• If the event is cancelled by the organiser
• If a performance is rescheduled and you are unable to attend the new date
Tickets may be exchanged for alternate sessions at the sole discretion of the organiser or ticketing provider, subject to availability and any applicable exchange fees.
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5. Event Changes
The organiser reserves the right to:
• Modify the cast, content, format, or duration of the performance without prior notice
• Change venue layout or seating allocations due to operational requirements
• Adjust session times or reschedule performances in unforeseen circumstances
Such changes do not entitle ticketholders to refunds unless required by law.
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6. Conditions of Entry
Entry to the event is subject to the terms and conditions of the venue (Alex Theatre) and may include:
• Security checks upon arrival
• Bag inspections
• Prohibition of outside food/drinks, flash photography, or recording devices
Ticketholders may be refused entry or removed for disruptive, unsafe, or inappropriate behaviour.
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7. Resale & Scalping Policy
• Tickets are issued for personal use only and are non-transferable for commercial gain.
• Resale above face value, or via unauthorised platforms, is strictly prohibited.
• The Alex Theatre reserves the right to cancel any tickets found to be in breach of this policy.
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8. Lost, Stolen or Undelivered Tickets
Please contact your point of purchase (Alex Tickets or Ticket Fairy) if your ticket is:
• Lost or not received
• Not scannable at the venue
• Sent to the incorrect email address
The event organiser is not responsible for ticket delivery failures caused by user error or email filtering.
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9. Accessibility & Support Services
Accessible seating, companion cards, Auslan services, and other special arrangements may be available. Please contact your ticketing agent or the venue before purchase to confirm support services for your selected performance.
📧 Contact: in**@*********re.au
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10. Privacy
Your personal information is collected and used by the event organiser and ticketing platforms for purposes including:
• Processing ticket purchases
• Communicating essential event updates
• Delivering marketing communications (opt-out available)
All data is handled in accordance with Australian Privacy Law and the organiser’s Privacy Policy.
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11. Contact Information
For ticketing, venue, or event enquiries:
📍 The Alex Theatre
Level 1, 135 Fitzroy Street, St Kilda VIC 3182
📧 in**@*********re.au
🌐 alextheatre.au
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⚖ Legal & Advertising Compliance
This policy aligns with:
• The Australian Consumer Law
• Google Ads Event Ticket Sale Policy for Primary Providers
• Best practices for transparency in live event ticketing
This event is presented by The Alex Theatre. Tickets are sold only via Alex Tickets and Ticket Fairy, as the official ticketing partners of OZ: The Cirque Experience.
